Pandemic Stage

From the onset of the COVID-19 crisis, FRHG and The Bethany Group have sought to protect residents and staff from any potential exposure and outbreak.

Any orders received from the Chief Medical Officer of Health (CMOH) have been implemented not just in the sites under the order but applied in other areas as a best practice. These measures, while often restrictive, were implemented for the health and safety of our most vulnerable population under these circumstances. We have always striven to work with our residents, their families, and staff members to create as healthy and safe environments as possible.

 

 

Lodges

Independent Living

Meeting CMOH Orders & AHS Protocols

Doors continue to be locked and designated essential visitors only at lodges and continuing care sites

Supporting residents and families in outdoor visits

Seniors strongly encouraged to restrict visitors and outings at independent living sites

Ongoing programming and exploring new opportunities to support residents living in isolation

Adjusting to new normal of daily work routines and best practices

Meeting CMOH Orders & AHS Protocols

Restrictions implemented at independent sites as best practice

"No Visitor" Posters at doors

Visitor screening required

Limitations at sites where meal service is offered

Resident Life & Wellbeing

Ongoing communication and education with residents and their families

Limited group activities where possible

Creative approaches to providing programming for residents

Supporting residents in connecting with families through virtual means

Providing spiritual support where possible

Common areas restricted to residents (no visitors) and with limited seating for physical distancing

Resident Life & Wellbeing

Ongoing communication and education with residents

Common areas restricted to residents (no visitors) and with limited seating for physical distancing

Visitors only allowed in resident apartments and not in common areas

Staff Support

Promotion of mental health supports

Emails and updates shared regularly and when needed

Regular communication with Managers

Vacations/Holiday requests on hold during emergency crisis

Wall of Appreciation to encourage positivity and thanks

Exploring ways to show appreciation to staff

Two-way communication and feedback encouraged and shared

Staff Support

Promotion of mental health supports

Emails and updates shared regularly and when needed

Regular communication with Managers

Vacations/Holiday requests on hold during emergency crisis

Wall of Appreciation to encourage positivity and thanks

Exploring ways to show appreciation to staff

Single-site worker implemented across TBG

Collaborative approach to moving to single-site worker

Support and adjustments related to needs/concerns

Defining essential workers (maintenance, chaplains, IT, pharmacy, HR) and processes/protocols

Single-site worker implemented across TBG

Collaborative approach to moving to single-site worker

Support and adjustments related to needs/concerns

Defining essential workers (maintenance, chaplains, IT, pharmacy, HR) and processes/protocols